Coronavirus Response Related Changes & Updates


New York State Division of Human Rights Office Operations

Map of New York StateChart: All offices have virtual communications and reachable via phone or email

DHR staff across the State are in the process of returning to the office in conjunction with the regions in which they are located. Walk-in visits will not be possible at this time. We still strongly encourage New Yorkers to practice social distancing and to remember that the best way to connect with DHR is via telephone at 888-392-3644 and email at Opens in a new window[email protected]

Temporary Changes to the Investigations Process

To ensure the rights of all New Yorkers continue to be protected throughout the COVID-19 pandemic, DHR has made several changes to its complaint process to facilitate access while safeguarding public health. DHR continues to accept and process complaints and issue decisions during the COVID-19 pandemic. If you have questions about any of the changes below, please contact DHR via Opens in a new windowemail at [email protected] or call (888) 392-3644.

  • New complaints can be filed via mail, email, or fax and without notarization of the complaint. DHR staff will resolve notarization after the investigation commences. Please note that all complaints must be signed before submission. Visit www.dhr.ny.gov/complaint or call (888) 392-3644.
  • DHR staff will take new complaints over the phone for any individual who requires an accommodation for a disability or without access to a computer.
  • As per Executive Orders issued by Governor Andrew Cuomo, if your time to file a complaint, or appeal a DHR decision, would have expired during the COVID-19 pandemic, you now have until after October 4 to do so.
  • DHR has moved to electronic communications where possible. For example, investigatory conferences are continuing via telephone.

Temporary Changes to the Hearing Process

In light of the COVID-19 pandemic, the New York State Division of Human Rights (DHR) will be holding public hearings via a videoconference platform. DHR continues to schedule and hold pre-hearing settlement conferences. DHR will hold telephonic preliminary conferences before administrative law judges to prepare cases for videoconference public hearings. At the preliminary conferences the parties will identify witnesses and proposed exhibits, as well as select hearing dates. Please Opens in a new windowemail [email protected] with any questions.

For further informationOpens in a new windowvisit our Hearings Page.

Information on Time Limits & DHR Cases, Effective March 20, 2020

Governor Cuomo issued Executive Order 202.8 on March 20, 2020, suspending the time limits for most legal actions in New York State, which has been extended by subsequent Executive Orders until October 4, 2020.

Executive Order 202.8 specifically provides that “any specific time limit for the commencement, filing, or service of any legal action, notice, motion, or other process or proceeding, as prescribed by the procedural laws of the state, including but not limited to the criminal procedure law, the family court act, the civil practice law and rules, the court of claims act, the surrogate’s court procedure act, and the uniform court acts, or by any other statute, local law, ordinance, order, rule, or regulation, or part thereof, is hereby tolled from the date of this executive order until April 19, 2020 . . .  .”  Full text of Executive Order 202.8 can be found here: https://www.governor.ny.gov/sites/governor.ny.gov/files/atoms/files/EO_202.8.pdf.

Executive Order 202.14 modifies that order and provides for the continuation of “suspensions and modifications of law, and any directives, not superseded by a subsequent directive, made by Executive Order 202 and each successor Executive Order to 202, for thirty days until May 7, 2020…” Full text of Executive Order 202.14 can be found here: https://www.governor.ny.gov/sites/governor.ny.gov/files/atoms/files/EO_202.14_final.pdf

Executive Order 202.28 extends that order and provides for the continuation of “suspensions and modifications of law, and any directives, not superseded by a subsequent directive, made by Executive Order 202 and each successor Executive Order up to and including Executive Order 202.14, for thirty days until June 6, 2020…” Full text of Executive Order 202.28 can be found here: https://www.governor.ny.gov/sites/governor.ny.gov/files/atoms/files/EO202.28.pdf.

Executive Order 202.38 extends that order and provides for the continuation of “suspensions and modifications of law, and any directives, not superseded by a subsequent directive, made by Executive Order 202 and each successor Executive Order up to and including Executive Order 202.14, as continued as contained in Executive Order 202.27 and 202.28 until July 6, 2020…” Full text of Executive Order 202.38 can be found here: https://www.governor.ny.gov/sites/governor.ny.gov/files/atoms/files/EO-202.38-final.pdf.

Executive Order 202.48 extends that order and provides for the continuation of “suspensions and modifications of law, and any directives, not superseded by a subsequent directive, made by Executive Order 202 and each successor Executive Order up to and including Executive Order 202.14, as continued and contained in Executive Order 202.27, 202.28, , and 202.38, for another thirty days through August 5, 2020...” Full text of Executive Order 202.48 can be found here: https://www.governor.ny.gov/sites/governor.ny.gov/files/atoms/files/EO_202.48.pdf.

Executive Order 202.55 extends that order and provides for the continuation of “the directives, not superseded by a subsequent directive, made by Executive Order 202 and each successor Executive Order up to and including Executive Order 202.21, and Executive Order 202.27, 202.28, 202.29, 202.30, 202.38, 202.39, and 202.40, as continued and contained in Executive Order 202.48, 202.49, and 202.50 for another thirty days through September 4, 2020...” Full text of Executive Order 202.55 can be found here: https://www.governor.ny.gov/sites/governor.ny.gov/files/atoms/files/EO_202.55.pdf.

Executive Order 60extends that order and provides for the continuation of "directives, not superseded by a subsequent directive, made by Executive Orders 202 up to and including 202.21, and 202.27, 202.28, 202.29, 202.30, 202.38, 202.39, 202.40, 202.48, 202.49, 202.50, as extended, and Executive Order 202.55 and 202.55.1 for another thirty days through October 4, 2020...” Full text of Executive Order 202.60 can be found here: https://www.governor.ny.gov/sites/governor.ny.gov/files/atoms/files/EO_202.60.pdf.

The provisions of this Executive Order apply to all deadlines to file a complaint alleging a violation of the Human Rights Law with the Division or to file an appeal in court of a final determination of the Division. Further suspensions of deadlines may be ordered by the Governor and the Division will update its practices accordingly.

The Division continues to function, and all submissions will continue to be accepted and processed.