Visiting a DHR Office
You do not need to visit a DHR office to obtain a complaint form or file a complaint. If you would like to visit a DHR office, you can make an appointment for an in-person visit by contacting the nearest regional office.
Filing a Complaint
- New complaints can be filed online at www.dhr.ny.gov/complaint.
DHR staff will take new complaints over the phone for any individual who requires an accommodation for a disability or who does not have access to a computer. Call (888) 392-3644.
Investigations
DHR has moved to electronic communications where possible. For example, investigatory conferences may be conducted by telephone.
Hearing Process
DHR holds public hearings via a videoconference platform. DHR pre-hearing settlement conferences are scheduled and held by telephone. DHR will also hold telephonic preliminary conferences before administrative law judges to prepare cases for videoconference public hearings. At the preliminary conferences the parties will identify witnesses and proposed exhibits, as well as select hearing dates. Please email [email protected] with any questions.
For further information visit our Hearings Page.