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Language Access for Individuals with Limited English Proficiency

What is Language Access?

On October 6, 2011, Governor Andrew M. Cuomo signed Opens in a new windowExecutive Order 26, which directs executive state agencies that provide direct public services to offer language assistance services (translation and interpretation) to people of Limited English Proficiency (LEP).

Each agency provides interpretation services between the agency and an individual in his or her primary language with respect to the provision of services or benefits.

Each agency also provides translation services in the six most common non-English languages spoken by LEP individuals in the State of New York, based on the United States census data and relevant to services offered by each of such agencies.  At the moment, Spanish, traditional Chinese, Russian, Haitian-Creole, Korean and Italian are the top six languages. Some agencies may also choose to add additional languages based on their experience and other federal requirements.

Language Access Plans of New York State Agencies

LEP individuals are identified in a Language Access Plan developed by each agency.  Below are language access plans for all state agencies that provide direct services to the public.  The plans are effective May 30, 2017.  Agencies will update their plans every two years.

Download PdfAdirondack Park Agency

Download PdfCommission of Correction

Download PdfCouncil on the Arts

Download PdfDepartment of Agriculture & Markets

Download PdfDepartment of Civil Service

Download PdfDepartment of Corrections and Community Supervision

Download PdfDepartment of Economic Development

Download PdfDepartment of Environmental Conservation

Download PdfDepartment of Financial Services

Download PdfDepartment of Health

Download PdfDepartment of Labor

Download PdfDepartment of Motor Vehicles

Download PdfDepartment of Public Service

Download PdfDepartment of State

Download PdfDepartment of Taxation and Finance

Download PdfDepartment of Transportation

Download PdfDevelopmental Disabilities Planning Council

Download PdfDivision of Criminal Justice Services

Download PdfDivision of Homeland Security and Emergency Services

Download PdfDivision of Homes and Community Renewal

Download PdfDivision of Human Rights

Download PdfDivision of Military and Naval Affairs

Download PdfDivision of State Police

Download PdfGaming Commission