NYS Language Access Policy  | Language Access for NYSDHR  |  Language Access Gateway

Language Access for Individuals with Limited English Proficiency

On October 6, 2011, Governor Andrew M. Cuomo signed Opens in a new windowExecutive Order 26 which directs executive state agencies that provide direct public services to offer language assistance services (translation and interpretation) to people with Limited English Proficiency (LEP).  In signing this Executive Order, Governor Cuomo recognized that there are millions of New Yorkers who do not speak English as their primary language and have limited ability to read, speak, write, or understand English.  For these New Yorkers, their LEP status presents potential barriers to accessing important government programs and services.

Overview

What does Executive Order 26 require?

  • Each executive state agency that provides direct public services is required to offer interpretation services between to individual in their primary language with respect to the provision of services or benefits.
  • These agencies are also required to translate vital documents, including public documents such as forms, in the six most common non-English languages spoken by LEP individuals in the State of New York (based on the most recent United States census data).   
  • The agencies are also required to appoint a Language Access Coordinator and to publish a Language Access Plan.

What are the six most common non-English languages spoken in New York State?

At the moment, the top six languages are:

  • Spanish
  • Chinese
  • Russian
  • Haitian Creole
  • Bengali
  • Korean

While all covered state agencies are required to provide translation services for these six languages, some agencies may also choose to add additional languages based on the needs of the population they serve and other federal requirements.

Language Access Plans

What is a Language Access Plan?

A Language Access Plan sets forth the actions to be taken by the agency to ensure meaningful access to their services. This include but not limited to the list of translated document and languages available, total staff with language access skills and ability, training plan, annual monitoring plan, and outreach strategies.  Agencies are required to regularly update their Language Access Plans.

Below are language access plans for all state agencies that provide direct services to the public.  The plans are effective May 30, 2017.  Agencies will update their plans every two years.

Download PdfAdirondack Park Agency

Download PdfCommission of Correction

Download PdfCouncil on the Arts

Download PdfDepartment of Agriculture & Markets

Download PdfDepartment of Civil Service

Download PdfDepartment of Corrections and Community Supervision

Download PdfDepartment of Economic Development

Download PdfDepartment of Environmental Conservation

Download PdfDepartment of Financial Services

Download PdfDepartment of Health

Download PdfDepartment of Labor

Download PdfDepartment of Motor Vehicles

Download PdfDepartment of Public Service

Download PdfDepartment of State

Download PdfDepartment of Taxation and Finance

Download PdfDepartment of Transportation

Download PdfDevelopmental Disabilities Planning Council

Download PdfDivision of Criminal Justice Services

Download PdfDivision of Homeland Security and Emergency Services

Download PdfDivision of Homes and Community Renewal

Download PdfDivision of Human Rights

Download PdfDivision of Military and Naval Affairs

Download PdfDivision of State Police

Download PdfGaming Commission