DHR Process Changes & Updates
- Visiting a DHR Office
- Discrimination Relating to the Coronavirus Under the New York State Human Rights Law
- Filing a Complaint
- Hearing Process
You do not need to visit a DHR office to obtain a complaint form or file a complaint. If you would like to visit a DHR office, you can make an appointment for an in-person visit by contacting the nearest regional office.
Any unvaccinated individual who is over age two and able to medically tolerate a face-covering is required to cover their nose and mouth with a mask or cloth face-covering during an in-person appointment. Personal protective equipment, such as masks and gloves, will be provided to members of the public who visit DHR offices.
- New complaints can be filed via mail, email, or fax. Visit www.dhr.ny.gov/complaint.
- DHR staff will take new complaints over the phone for any individual who requires an accommodation for a disability or who does not have access to a computer. Call (888) 392-3644.
- Starting July 16, 2021, pursuant to new amendments to the Human Rights Law, complaints no longer must be notarized. Instead, a complainant may sign a declaration under penalty of perjury upon submission. Complaints filed before July 16, 2021 still need to be notarized. If you filed a complaint before July 16, 2021 and the complaint was not notarized, DHR may ask you to notarize it at a later date.
DHR has moved to electronic communications where possible. For example, investigatory conferences may be conducted by telephone.
DHR holds public hearings via a videoconference platform. DHR pre-hearing settlement conferences are scheduled and held by telephone. DHR will also hold telephonic preliminary conferences before administrative law judges to prepare cases for videoconference public hearings. At the preliminary conferences the parties will identify witnesses and proposed exhibits, as well as select hearing dates. Please email [email protected] with any questions.
For further informationvisit our Hearings Page.